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Grievance Redressal Policy – Junagadh Warehouse

At Junagadh Warehouse, customer satisfaction is at the heart of our operations. We are dedicated to providing a seamless, transparent, and trustworthy shopping experience. However, if you have any concerns related to our products, payments, or services, we are here to assist you with a clear and efficient grievance redressal process.

How to Raise a Grievance

If you experience any issues or wish to share a concern, please follow the steps below to ensure your grievance is addressed promptly and professionally:

1. Contact Customer Support

You may reach our customer support team through any of the following channels:

  • Email: support@junagadh.store

  • Phone: +91 82000-100-69

  • Live Chat: Available on our website during business hours

2. Share the Following Information

To help us address your concern effectively, please provide:

  • Your full name and contact details (email and phone number)

  • Order number or transaction ID (if applicable)

  • A brief description of the issue

  • Any relevant screenshots or supporting documents (if applicable)

3. Acknowledgement of Grievance

We will acknowledge your grievance within 48 hours of receiving it.

4. Resolution Timeline

Our goal is to resolve all grievances within 7 working days. If additional time is required, we will inform you of the revised timeline and keep you updated throughout the process.

Escalation – Grievance Officer

If your concern is not resolved satisfactorily through the initial support channels, you may escalate the matter to our Grievance Officer. The officer is committed to ensuring timely and impartial resolution of escalated grievances.

Grievance Officer Contact Details:

We appreciate your trust in Junagadh Warehouse and are committed to continuously improving our services based on your valuable feedback.

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